ServiceNow SPM - A powerful ppm solution built on a state of the art digitalization platform

The implementation of an approved strategy or corporate goals is often carried out with the help of many different activities. They are dependent on each other (e.g. because they share common resources) or provide inputs/outputs to other activities (e.g. because the result of project A is required as a basis for starting project B).

With the help of strategic roadmapping in ServiceNow SPM, you can outline all this information quickly and efficiently and communicate the whole plan to relevant stakeholders. The project ideas, ongoing projects etc. can be evaluated at any time during implementation with regard to progress, achieved milestones etc..

One of the most important tasks in corporate management is to filter out those from the large number of project ideas that help the company to achieve its goals and also to strengthen it on the market in the future. Investments must be well justified. The limited resources such as budgets and specialists must be used where the greatest benefit can be generated.

Views for demands or project requests can be flexibly configured in ServiceNow and can change depending on the severity of a demand. Demand managers, subject matter experts and stakeholders get the information displayed that is important for their work at this point in time.

Depending on the degree of severity, demands can be planned high-level or detailed in terms of deadlines, deliverables, costs, resources, risks, stakeholders and much more. With the help of assessments, evaluations can be obtained from various experts and stakeholders. The answers can be used a basis for the calculation of scores or KPIs, which can be used for prioritization in later stages.

During the qualification and decision-making, collaborative functions are available for exchanging information between all those involved in order to be able to call up the decisions in ServiceNow in a comprehensible and, if necessary, audit-proof manner.

Planning and controling projects is complex and covers many subject areas.
In addition to various methods, classic and agile phases are increasingly being combined in hybrid projects.

ServiceNow offers all the necessary functions for classic, agile and hybrid projects in the area of project planning and controlling.
Especially for hybrid projects, it is possible, for example, to plan a project in the classic way using the waterfall approach and to integrate agile phases.
In addition to work packages and a GANTT, agile teams, backlogs, sprints and kanban boards are also available in this projects.

Integrations with SAP, Jira, MS Teams etc. are available and can be adapted to different use cases.

Lists, filters and edit views can be flexibly configured and are able to adapt to the current project status. In this way, users always receive the information they need for their work in the current status in a clear and simple way.

With workflows, business processes can be implemented and tasks can be flexibly automated.

The shortage of skilled workers is becoming an increasingly decisive factor in project management.
Even if sufficient budget can be made available for the start of projects, it often fails due to unavailable experts.
Effective planning of these bottleneck resources is increasingly becoming a success factor for a project portfolio.

With resource management in ServiceNow, roles or people can already be allocated to project ideas.
During project initiation or iteratively during planning of project phases, roles can be replaced by people or the people already planned can be hardbooked.

Coordination of resource demands between the project and departments/teams is supported by workflows. Necessary information and hints for planning can be exchanged between the persons involved using collaboration functions such as chats and notepad functions.

At an early stage, demand planning can be done with teams instead of roles, or refined with the help of skills.

Extensive reports and dashboards are available at the level of projects, programs, portfolios, departments, etc. in order to keep an eye on the resource situation and to be able to react immediately to emerging bottlenecks.

Workflows are one of the most important elements of a PPM solution. Every company adapts the project life cycle to its needs. In order to increase user-friendliness, it is important to guide users along the process, to inform them about upcoming to-dos and to automate tasks as far as reasonable. In this way, not only does the acceptance and satisfaction of users about the application increase, many examples show that the data quality also improves at the same time.

The possibilities are almost limitless. Key figures can be updated in the background, notifications can be displayed in the interface or sent by email when a predefined condition is met, data can be imported or exported, incoming emails can be processed automatically and their content can be used to create records for risks, issues, to-dos etc. and much more.

Processes can be created in ServiceNow using "Flow Designer", a graphical user interface to create workflows. Actions and data are clicked together using drag & drop in a kind of building block system. After a short time, a power user is able to adapt and create processes himself.

The decisive factor in a solution is not only how easily workflows can be created, but also how they can be integrated into the interface and started by the user. Here, too, ServiceNow offers very simple options that are suitable different situations. Workflows can be started automatically when an event or a data constellation occurs. In this case, the user actively receives a notification. Users can also start processes manually by being offered a button or a link in the respective view.