How to contact us:

Telephone: +49 (0)89 255 553-650

Support hotline:
+49 (0)89 255 553-675
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Competence and expertise - use Clarity PPM and ServiceNow quickly and optimally!

Even the best software in not yet a solution - but a good foundation!
Dependend on your requriements the software can be either Clarity PPM or ServiceNow.

Based on that foundation we will build your solution - with competence, experience and best-practices.

Our employees are highly dedicated and qualified. They are reliable experts who put a lot of thought into any project, ask the right questions, and bring all their expertise and experience to bear in developing your software solution. This ensures that your final solution is perfectly tailored to your company processes, allowing you to use it productively without delay.

That’s why we provide consulting, conception and implementation from a single source!

Sound Evaluation – Rapid Implementation – Successful Usage!

You may be facing the challenge of finding the right software for your business. Together with your employees, we will evaluate whether and how our software solutions are best suited for your company. This evaluation can include workshops, proofs of concept, fit/gap analyses or prototyping – combinded with our competence and experience. The result is a robust and solid evaluation of your requirements with our solutions based on Clarity PPM or ServiceNow.

Software alone does not constitute a solution. The next steps are all about mapping processes, configuring software, training employees, and preparing the go-live of the software solution. Together with the input from your employees, we will implement a solution tailor-made to your requirements.


12 useful tips

How to Find the Right Software

Tip #1

Define measurable objectives.

Tip #2

Define your requirements (“what” you need) with precision, but don’t address the “how.” This allows you to remain open-minded towards solutions that you might not have considered otherwise, while also reducing the implementation effort.

Tip #3

Be realistic.
Avoid wishful thinking and aiming for a “solution that can do everything.”

Tip #4

Evaluate the impact on the defined goals for each requirement.
Also determine the frequency of the requirement – for example, how often will external project plans be imported.

Tip #5

Define where you stand.
Are you looking for software for a team, a medium-sized company, or a group-wide solution? What is your planned budget? In which industry do you operate? Do you need a sports car, a sedan...or a truck?

Tip #6

Do research and compare offerings on the Internet:
There is software for teams, for medium-sized businesses, and complex enterprise software. Costs, functional scope, and configuration options correlate accordingly. Special databases, overviews, and studies are available to compare products.

Tip #7

Create a top ten list.
Narrow down your choice, using key criteria such as configurable workflows.

Tip #8

Make an invitation to tender based on a standardized and metrically evaluable template defining the degree of fulfillment of requirements, license purchasing options, and implementation costs. Also don’t forget to rate the supplier and manufacturer.

Tip #9

Create a top five list – and invite the vendors to give a presentation of about two hours.

Tip #10

Conduct an all-day evaluation workshop with your top two – and get your employees involved in this event.

Tip #11

Request a detailed quotation from both providers.
Keep the decision open – your purchasing department will thank you for it.

Tip #12

Make the best decision - together with purchasing, business departments, IT and management!

Support for Clarity PPM and ServiceNow

  • 10/5 hotline and 24/7 online support
  • First- and second-level support
  • Standard and configuration support
  • Updates and upgrades
  • Application Management Services (AMS)
  • Hosting
  • SaaS
  • Health checks and optimizations

We offer all services – from incidental support through to full-serivce 'make-my-happy' packages!

Our support for Clarity PPM and ServiceNow


This support package covers downloads for all updates and upgrades as well as an unlimited number of support cases. The scope of service for support covers the entire standard functionality of Clarity PPM and ServiceNow.

Updates & Upgrades Only

We offer this cost-effective support package once your employees are completely familiar with Clarity PPM or ServiceNow and no longer require online or telephone support. You will be able to take charge of updating Clarity PPM or ServiceNow according to your requirements once you have access to the download area. There, you will be able to obtain service packs, updates and new releases, as well the appropriate manufacturer documentation.

Support 10

The Support 10 package contains downloads for all updates and upgrades and up to 10 support cases per year.

Support 20

The Support 20 package contains downloads for all updates and upgrades and up to 20 support cases per year.

Extended/Configuration Support

This all-inclusive package covers all Clarity PPM or ServiceNow support cases including all support cases for modifications, reports, interfaces, and integration with third-party systems. Furthermore, we provide support according to your needs.

On-Demand Support

You can make use of our support service as and when you need it. The services rendered are invoiced according to expenses and based on an hourly rate. This package is particularly suitable if you have already attained a high level of independence and expect a very low number of support cases to occur.

Your Personal Point of Contact

Thomas Maierhofer Thomas Maierhofer

+49 (0)89 255 553-650 +49 (0)89 255 553-650

Contec-X respects your privacy and personal sphere and therefore takes data protection very seriously. We guarantee that we will only use this data to send you the requested information material. We do not pass on this data to third parties.

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