How to contact us:

Telephone: +49 89 90405-219

Support hotline:
T +49 89 90405-175
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Competence and expertise - use Clarity PPM quickly and optimally!

In close collaboration with our customers we design and implement Clarity PPM solutions for project- and innovation-oriented corporate departments. These solutions sustainably optimize all of your value-adding processes and boost efficiency, effectiveness, and transparency at your company.

Our employees are highly dedicated and qualified. They are reliable experts who put a lot of thought into any project, ask the right questions, and bring all their expertise and experience to bear in developing your Clarity PPM solution. This ensures that your final solution is perfectly tailored to your company processes, allowing you to use it productively without delay.

That’s why we provide the corresponding consulting and implementation from a single source!

Sound Evaluation – Rapid Implementation – Successful Usage!

You may be facing the challenge of finding the right software for your business. Together with your employees, we will evaluate whether and how Clarity PPM is best suited for your company. This evaluation can include workshops, proofs of concept, fit/gap analyses or prototyping – combinded with our competence and experience. The result is a robust and solid evaluation of Clarity PPM for your organization.

Software alone does not constitute a solution. The next steps are all about mapping processes, configuring software, training employees, and preparing the go-live of the software solution. Together with the input from your employees, we will implement a solution tailor-made to your requirements.

Use your Clarity PPM solution – we’ll take care of the rest!

12 useful tips

How to Find the Right Software

Tip #1

Define measurable objectives.

Tip #2

Define your requirements (“what” you need) with precision, but don’t address the “how.” This allows you to remain open-minded towards solutions that you might not have considered otherwise, while also reducing the implementation effort.

Tip #3

Be realistic.
Avoid wishful thinking and aiming for a “solution that can do everything.”

Tip #4

Evaluate the impact on the defined goals for each requirement.
Also determine the frequency of the requirement – for example, how often will external project plans be imported.

Tip #5

Define where you stand.
Are you looking for software for a team, a medium-sized company, or a group-wide solution? What is your planned budget? In which industry do you operate? Do you need a sports car, a sedan...or a truck?

Tip #6

Do research and compare offerings on the Internet:
There is software for teams, for medium-sized businesses, and complex enterprise software. Costs, functional scope, and configuration options correlate accordingly. Special databases, overviews, and studies are available to compare products.

Tip #7

Create a top ten list.
Narrow down your choice, using key criteria such as configurable workflows.

Tip #8

Make an invitation to tender based on a standardized and metrically evaluable template defining the degree of fulfillment of requirements, license purchasing options, and implementation costs. Also don’t forget to rate the supplier and manufacturer.

Tip #9

Create a top five list – and invite the vendors to give a presentation of about two hours.

Tip #10

Conduct an all-day evaluation workshop with your top two – and get your employees involved in this event.

Tip #11

Request a detailed quotation from both providers.
Keep the decision open – your purchasing department will thank you for it.

Tip #12

Make the best decision - together with purchasing, business departments, IT and management!

Tailor-Made Support for Clarity PPM

Clarity PPM is a mature and robust software solution. However, as with any other software, it is still important to support Clarity PPM users and IT both on the functional and technical level.

This includes the following optional services:

  • 10/5 hotline and 24/7 online support
  • First- and second-level support
  • Standard and configuration support
  • Updates and upgrades
  • Application Management Services (AMS)
  • Hosting
  • SaaS
  • Health checks and optimizations

We offer every service relating to Clarity PPM – from incidental support through to end-to-end 'make-my-happy' packages!

Our support packages:

Clarity PPM Standard

This support package covers downloads for all updates and upgrades as well as an unlimited number of support cases. The scope of service for support covers the entire standard functionality of Clarity PPM. The Clarity PPM Standard support package corresponds to the scope of the manufacturer’s standard support.

Clarity PPM Updates & Upgrades Only

We offer this cost-effective support package once your employees are completely familiar with Clarity PPM and no longer require online or telephone support. You will be able to take charge of updating Clarity PPM according to your requirements once you have access to the download area. There, you will be able to obtain service packs, updates and new releases, as well the appropriate manufacturer documentation.

Clarity PPM Support 10

The Support 10 package contains downloads for all updates and upgrades and up to 10 support cases per year.

Clarity PPM Support 20

The Support 20 package contains downloads for all updates and upgrades and up to 20 support cases per year.

Clarity PPM Extended/Configuration Support

This all-inclusive package covers all Clarity PPM support cases including all support cases for modifications, reports, interfaces, and integration with third-party systems. Furthermore, we provide support according to your needs.

Clarity PPM On-Demand Support

You can make use of our support service as and when you need it. The services rendered are invoiced according to expenses and based on an hourly rate. This package is particularly suitable if you have already attained a high level of independence and expect a very low number of support cases to occur.

Your Personal Point of Contact

Stefan Demmelmeir Stefan Demmelmeir

+49 89 90405-219 +49 89 90405-219

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