Sound Evaluation – Rapid Implementation – Successful Usage!
You want to optimally use a project portfolio management software solution.
Together with your staff our specialists will be analyzing your processes and requriements, evaluate and configure the best suited standard software, train all users, prepare the use of the software and ensure with your IT department a smooth operation!
With our standard-, premium-, first- and second-level support all users will get the support needed quickly at any time.
With our experience and competence and best practices of more than 20 years!
Our services for a successful implementation
- installation
- configuration
- best-practice process optimization
- trainings
- go-live support
- ... and many more
Competence and experience - using Servicenow SPM and Clarity PPM quickly and optimally!
Even the best software in not yet a solution - but a good foundation!
Dependend on your requriements the software can be either ServiceNow SPM or Clarity PPM.
Based on that foundation we will build your solution - with competence, experience and best-practices.
Our employees are highly dedicated and qualified. They are reliable experts who put a lot of thought into any project, ask the right questions, and bring all their expertise and experience to bear in developing your project portfolio management sotware solution. This ensures that your final solution is perfectly tailored to your company processes, allowing you to use it productively without delay.
That’s why we can provide you all services needed from a single source!
Our services for operations
- custom tailored support
- optimazations
- license management
- performance monitoring
- update-/upgrade services
Our support for ServiceNow SPM and Clarity PPM
Standard
This support package covers all updates as well as an unlimited number of support cases. The scope of service for support covers the entire standard functionality.
Updates & Upgrades Only
We offer this cost-effective support package once your employees are completely familiar the software and no longer require online or telephone support.
You will be getting service packs, updates and new releases as well the documentation from the manufacturer.
Support 10
The Support 10 package contains all updates and upgrades and up to 10 support cases per year. We do recommend this cost efficent support package only with in-depth knowlegde of the software in your enterprise.
Support 20
The Support 20 package contains all updates and upgrades and up to 20 support cases per year. We do recommend this cost efficent support package only with in-depth knowlegde of the software in your enterprise.
Extended/Configuration Support
This all-inclusive package covers all support cases including standard functionalities, configurations, modifications, reports, interfaces, and integration with third-party systems.
On-Demand Support
You can make use of our support service as and when you need it. The services rendered are invoiced according to expenses and based on an hourly rate. This package is particularly suitable if you have already attained a high level of independence and expect a very low number of support cases to occur.