Fast and reliable support for ServiceNow SPM - we are always there for you!
Optimal support (helpdesk, first and second level) for an enterprise project management software solution such as ServiceNow SPM (Strategic Portfolio Management) is an important factor for user satisfaction and therefore successful use.
The professional and technical expertise of our specialists is the foundation of our support services for ServiceNow SPM.
As a certified partner, we offer optimal support for your ServiceNow SPM solution. We regularly receive top marks from our long-standing support customers for our support services and successful collaboration.
Your benefits with us
This is what we offer you as your certified ServiceNow SPM support partner:
- Customized and cost-efficient support packages
- German and English-speaking experts in the support teams
- Same time zone (CET)
- Broad knowledge of the ServiceNow platform and technical expertise for the SPM processes
- Individual support and a personal contact person
Choose the contract type that suits you best
Examples of our support packages:
- ALL-INCLUSIVE: Predictable support costs through a fixed support fee regardless of the number of support cases
- 10/20: Ideal as a supplement to your support - 10/20 support cases per month
- FLEX: Support on a time and material basis with a low monthly basic fee
- INDIVIDUAL: Support package by agreement adapted to your general conditions
Optional support services/AMS
We also offer the following services:
- Support for customer-specific adaptations and extensions in ServiceNow SPM
- Regular checks of interfaces, log files, performance, etc.
- Monitoring and optimization of license usage
- Installation and testing of SPM updates and SPM store releases
It goes without saying that we proactively coordinate with your IT and other IT service providers and continuously optimize our collaboration.
Smooth operation, the best possible support for all users and management satisfaction are our goals!
Thomas Maierhofer
ServiceNow SPM ist ein Produkt der ServiceNow Inc. USA, www.servicenow.com